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Return/Privacy Policy
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Birchwood Casey Return Policy

Birchwood Casey has a 30-day return policy. Contact customer service at 800-746-6862 for return authorization information and details.

Birchwood Casey Privacy Statement
Birchwood Casey respects your privacy and is committed to safeguarding your privacy online. While information is the cornerstone of our ability to provide superior customer service, our most important asset is our customers‘ trust. That is why keeping customer information secure is a top priority at Birchwood Casey. The information received from you is regarded and treated as confidential business information for use only by Birchwood Casey, Birchwood Casey SALES REPRESENTATIVES and the Birchwood Casey network of dealers. We provide THIS information to our SALES ORGANIZATION in order to provide a better response to your needs. But at no time will information be shared with third parties or anyone outside the Birchwood Casey COMPANY.

Please take a few minutes to read our complete privacy statement ("Details" below) so that you understand how information is used and the measures we take to protect your personal information.

DETAILS
What information does Birchwood Casey collect?
Birchwood Casey does not collect personally identifying information about any individual Birchwood Casey website user except when it is knowingly provided by the individual. You can choose not to provide certain information, but then we may not be able to help with your request or problem. Birchwood Casey collects the following information: name, company name, position, job function, address, country, phone number, e-mail address, types of workholding used, types of machines intended to purchase, type of company, number of employees, comments and questions as well as serial numbers and models of Birchwood Casey products. You always have the option not to provide the information we request. Some of the required fields may include your name, e-mail address and country. The information gathered in the online questionnaires/forms helps us determine who our customer base is and what your needs are. By compiling this data we can work to improve customer experiences with the company.

How does Birchwood Casey use the information?
Birchwood Casey uses the information our website visitors provide to answer questions, fill requests, provide literature, and market Birchwood Casey products and services. By contacting us, you agree that any information or comments you provide may be shared between Birchwood Casey, its affiliated companies and dealers, and it maybe used, without restriction, to process customer orders and improve or market our products and services.

Who does Birchwood Casey share information with?
Birchwood Casey shares the information with its distributors, sales representatives, and departments at the companies divisions. No other companies or third parties will receive information. Information submitted by you is used only for the intended purpose stated at the time the information is collected. You may receive updates about Birchwood Casey products and services via surface mail and e-mail. You can unsubscribe by contacting Birchwood Casey here.

Information is not shared with other parties for secondary or unrelated purposes. To further protect your privacy, employee access to information is restricted. Only selected employees with an absolute need to use that information, in order to better serve you, are able to view any details submitted. We take steps to make all information received from you online as secure as possible against unauthorized access and use. We will always maintain control over the confidentiality of our customer information.

What types of security procedures are in place?
We temporarily store customer information online, in a secure database. The information you submit is then downloaded and stored at Birchwood Casey.

How can users correct any inaccuracies in their information?
You can easily change any of the information you have submitted by contacting us at info@birchwoodcasey.com.
You can also permanently remove your information from the Birchwood Casey database by contacting info@birchwoodcasey.com.
We do revise and update our privacy practices from time to time and we reserve the right to do so without any notice. Please visit this page, at least once every thirty days, to review our then-current privacy practices because they are binding on you. All updates will be published at this site. You may direct any privacy policy questions to info@birchwoodcasey.com.

Website Terms and Conditions of Access and Use
These website terms and conditions apply to websites owned or operated by Birchwood Casey, LLC ("BWC") and/or its subsidiaries and/or related companies (hereafter referred to individually as "BWC Site," or collectively as "BWC Sites"). This Terms and Conditions of Use Agreement (the "Agreement") describes the terms and conditions and the general principles applicable to your access and use of this BWC Site, an BWC Site, the BWC Sites, or any other related computer network. If you do not agree to these terms and conditions of access and use, you should not access or use any BWC Site.

An BWC Site may adopt terms and conditions of use particular to the purpose of a particular BWC Site. The separate terms and conditions, if any, of a particular BWC Site, shall control in the event of a conflict with this Agreement. Otherwise, this Agreement shall apply to the entire network of BWC Sites, and control its access and use thereof. If you do not agree to these terms and conditions of access and use, you should not access or use any BWC Site.

By accessing or using an BWC Site, you intend to and expressly agree to be bound by all the terms and conditions of this Agreement and the Privacy Policy, which include those terms and conditions expressly set out below and those incorporated by reference. BWC reserves the right to change or modify any of the terms and conditions contained in this Agreement, an BWC Site, any policy or guideline of an BWC Site, at any time and in its sole discretion without further notice. Any changes or modification will be effective upon including the revisions and changes on an BWC Site. Your continued use of an BWC Site following the changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review the BWC Sites’ terms and conditions, and applicable policies from time-to-time to understand the terms and conditions that apply to your access and use of an BWC Site and BWC Sites. If you do not agree to these terms and conditions of access and use, you should not access or use any BWC Site.

1. General Terms
a. Use of Site. Subject to your agreement to the terms and conditions of this Agreement including the Privacy Policy which is incorporated herein by reference, BWC grants you a limited non-exclusive revocable license to access and make personal and non-commercial use of this BWC Site, provided you do not modify, alter, or download (other than page caching) any portion of it unless otherwise specifically provided herein or you have obtained written authorization in advance from BWC. The permission granted to you shall terminate automatically and immediately if you breach any of the terms and conditions set forth in this Agreement. BWC reserves the right to modify or remove any materials, products, or services listed on this BWC Site at any time without further notice. All rights not expressly granted herein, are expressly reserved by BWC, BWC's subsidiaries, and related companies.
b. Prohibited Use of Site. You shall not make any commercial use of this BWC Site or its contents, product listings, descriptions, or prices. You further agree not to download or copy any content or product information for the benefit of any third party or use any data mining, robots, or similar data gathering and extraction tools. This BWC Site, or any portion of this BWC Site, may not be reproduced, duplicated, copied, displayed, sold, resold, visited, or exploited for any commercial purpose without the express written consent of BWC. You agree not to interfere, disrupt, or attempt to gain unauthorized access to this BWC Site, an BWC Site, the BWC Sites, or any other related computer network. You further agree not to disseminate, store, or transmit viruses, Trojan horses, or any malicious code or program or engage in any other activity deemed by BWC to be in conflict with the spirit or intent of this Agreement. You agree to use this BWC Site only for lawful purposes. You are prohibited from posting on or transmitting through this BWC Site any material or content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, or offensive, or that is otherwise objectionable, including, but not limited to, any material or content encouraging conduct that may constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.
c. Equipment. You shall be solely responsible for providing, maintaining, and ensuring compatibility with this BWC Site including all hardware, software, electrical and other physical requirements for your use of this BWC Site, including, without limitation, telecommunications, Internet access connections, web browsers or other equipment, and programs and services required to access and use this BWC Site.
d. Correction of Errors and Inaccuracies: Limitations on Quantity: Returns: Risk of Loss.  The information on this website may contain typographical errors or inaccuracies and may not be complete or current.  We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at an time without prior notice (including after you have submitted your order).  Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.  We apologize for any inconvenience this may cause you.
e. Special Delivery Charges. Oversized and extremely heavy items are marked on their product information pages as requiring a special delivery charge.  The delivery charge varies depending on the size and weight of the item.  These charges will be included in the Shipping and Handling of your order.
f. Confirmed Prices. We cannot confirm the price of an item until your order enters the shipping process, nor will we charge your credit card until your order enters the shipping process.  (Please note that your Order Acknowledgment means that your order request has been received; it does not mean that your order has been shipped or that the price of an item has been confirmed.)
g. Miss-priced Items. Despite our best efforts, a small number of the items on our Web site may be miss-priced.  Rest assured, however, that we verify prices as part of our shipping procedures.
·          If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
·          If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
h. Returns: BWC has a 30-day return policy. Contact customer service at 1-800-746-6862 for return authorization information and details.

2. Ownership of Intellectual Property
a. Trademarks. The trademarks, service marks, brand names, and logos appearing on this BWC Site are owned by BWC, subsidiaries of BWC, and/or BWC's related companies, and others. Nothing herein shall be construed as granting any license or right to use any trademarks, service marks, brand names, or logos appearing on this BWC Site, without the express written permission of the owner. You may not frame or utilize framing techniques to enclose any trademarks, brand names, service marks, logos, or use any meta tags or any other "hidden text" utilizing BWC's (or BWC's subsidiary's or BWC's related company) trademarks, brand names, or service marks without the express written consent of BWC.
b. Copyrighted Works. Copyrights in content provided on this BWC Site, including, but not limited to, images, video, photos, electronic art, animations, graphics, sounds, audio, information and data, communication programs, electronic mail services, and user interfaces, executable code, and data formatted, organized, and collected in a variety of forms, including layouts, pages, screens, directories, and databases (hereafter "Copyrighted Works") is exclusively owned by BWC, its subsidiaries, and/or related companies, or others, and is protected by U.S. and international copyright laws. Except as stated herein, you agree that you will not copy, reproduce, modify, alter, create derivative works from, distribute, display, post, or transmit any Copyrighted Works (except for your personal, private, non-commercial use) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of BWC and any appropriate third party as applicable.
c. News Media Exception to Advance Written Permission. Notwithstanding anything to the contrary herein, images from the BWC images and videos, and product images and logos provided may be reproduced (but not modified or altered) by news reporting organizations for news reporting purposes, without advance prior written permission from BWC, provided the reproduction is accompanied by notice that it has been reproduced with permission from BWC.

3. Submission of Confidential Information
Do not use this BWC Site as a means of submitting information you consider to be confidential or proprietary, unless you are placing an order in which case some personal information is required. Except as otherwise expressly provided herein or in a written agreement with BWC applicable to your particular use of an BWC Site, any submission of material by you will be considered a contribution to BWC for further use in its sole discretion, regardless of any proprietary claims or reservation of rights noted in the submission. Accordingly, you agree that any material, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, photos, original or creative materials or other information, provided by you in the form of e-mail or submissions to BWC, or postings on this BWC Site, are non-confidential (subject to the BWC Privacy Policy) and shall become the sole property of BWC. BWC shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use of this material for any purpose, commercial or otherwise, without acknowledgment or compensation to you. The submission of any material to BWC irrevocably waives any and all "moral rights" in such materials, including the rights of paternity and integrity.

4. Links
This BWC Site may provide links to other websites maintained by third parties. You acknowledge and agree that such links are provided for your convenience only and do not reflect any endorsement, affiliation, relationship, or sponsorship by BWC or its subsidiaries or related companies with respect to the provider of such linked site or the quality, reliability, or any other characteristic or feature of such linked site. You further acknowledge and agree that BWC is not responsible in any manner (including without limitation with respect to any loss or injury you may suffer) for any matter associated with the linked site, including without limitation, the content provided on or through any such linked site or your reliance thereon. BWC MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY LINKED SITE. YOUR USE OF ANY LINKED SITE IS SOLELY AT YOUR OWN RISK. In addition, you should be aware that your use of any non BWC Site is subject to the terms and conditions applicable to that site, including the privacy policies (or lack thereof) of such site.

If a third party links to this BWC Site, it is not necessarily an indication of endorsement, affiliation, relationship, or sponsorship by or with BWC. BWC may not even be aware that a third party has linked to this BWC Site.

5. Investment Information
This BWC Site, and any market and financial information, news, analysis, opinions, and research reports (collectively "Investment Information") issued by BWC through this BWC Site, may contain statements which constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements made as to future operations, costs, capital expenditures, cash flow, improvements in infrastructure, distribution and replenishment systems and operating efficiencies, sales and earnings estimates or trends and expansion plans and projections. These forward-looking statements are based on our current expectations. Known and unknown internal and external risks and uncertainties may cause the actual results to be materially different from those expressed in or implied by the forward-looking statements. BWC is required to file periodic and special reports, proxy statements and other information with the Securities Exchange Commission ("SEC") under the Securities Exchange Act of 1934. Please review this information for updated information as to our company. This information is available either on our website or at the SEC website at http://www.sec.gov/.

BWC does not guarantee the accuracy, timeliness, completeness, or correct sequencing of the Investment Information or warrant any results from your use or reliance on such information. The Investment Information may quickly become unreliable for various reasons including, for example, changes in market conditions or economic circumstances. You should not construe any Investment Information, features, tools, or other content available through this BWC Site as legal, tax, investment, financial, or other advice. You should consult with an attorney or financial or tax professional, regarding your specific legal or tax situation to determine whether such transaction is appropriate for you based on your individual investment needs and to verify pricing information. The Investment Information available on this BWC Site shall not be considered a solicitation for or offering of any investment in any jurisdiction where such solicitation or offering would be illegal. You alone assume the sole responsibility of evaluating the merits and risks associated with the use of any Investment Information before making any decisions based on such information. In exchange for using this BWC Site, you agree not to hold BWC and its agents, officers, directors, employees, successors, assigns, and affiliates liable for any possible claim for damages arising from any decision you make based on Investment Information made available to you through this BWC Site.

BWC may provide links to third-party websites or services that contain financial or investment information about BWC. Access to such websites and the information contained therein is provided as a convenience to those interested in the information. BWC neither regularly monitors nor has control over the content of third-parties' statements or websites. Accordingly, BWC does not endorse or adopt these websites or any information contained therein, including, without limitation, analysts’ reports and stock quotes. BWC makes no representations or warranties whatsoever regarding the accuracy or completeness of the content, information, or opinions of third-party websites or other third-party information that is identified on this BWC Site. Users visit these websites and use the information contained therein at their own risk.

6. Disclaimer of Warranties
BWC AND ITS SUBSIDIARIES, RELATED COMPANIES, AGENTS, OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, AND AFFILIATES PROVIDE THIS BWC SITE "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
BWC AND ITS AGENTS, OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, AND AFFILIATES DO NOT WARRANT THAT THE OPERATION OF THIS BWC SITE, OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED ON THIS BWC SITE WILL BE UNINTERRUPTED OR ERROR FREE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS BWC SITE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, BWC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BWC DOES NOT WARRANT THAT THIS BWC SITE, OR ITS SERVERS, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7. Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL BWC OR ITS SUBSIDIARIES, RELATED COMPANIES, AGENTS, OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, OR AFFILIATES BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES FOR ANY MATTER ARISING FROM OR RELATING TO THIS AGREEMENT OR YOUR USE OF THIS BWC SITE, INCLUDING, WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THIS BWC SITE, ANY CHANGES TO OR INACCESSIBILITY OF THIS BWC SITE, DELAY, FAILURE, UNAUTHORIZED ACCESS TO OR ALTERATION OF ANY TRANSMISSION OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, ANY TRANSACTION OR AGREEMENT ENTERED INTO THROUGH THIS BWC SITE, OR ANY DATA OR MATERIAL FROM A THIRD PERSON ACCESSED ON OR THROUGH THIS BWC SITE, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT, OR OTHERWISE.

8. Indemnification
You agree to indemnify, hold harmless, and defend BWC, its subsidiaries, related companies, affiliates, directors, officers, employees, successors, assigns, and agents from and against any action, cause, claim, damage, debt, demand or liability, including reasonable costs and attorney's fees, asserted by any person, arising out of, or relating to: (i) this Agreement; (ii) your use of this BWC Site, including any data or work transmitted or received by you; and (iii) any prohibited use of this BWC Site as set forth in Section 1.b.

9. Termination
This Agreement is effective upon your acceptance as set forth herein and shall continue in full force until terminated. BWC reserves the right, in its sole discretion and without notice, at any time and for any reason, to: (i) remove or disable access to all or any portion of this BWC Site; (ii) suspend your access to or use of all or any portion of this BWC Site; and (iii) terminate this Agreement. Sections 1, 2, 3, 4, 6, 7, 8, 9, and 10, shall survive any termination of this Agreement.

10. Miscellaneous
a. Waiver. No waiver of any term, provision or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver.
b. Severability. If any provision of this Agreement is determined to be illegal or unenforceable, then such provision will be enforced to the maximum extent possible and the other provisions will remain fully effective and enforceable.
c. Law. This Agreement is made in and shall be governed and construed by the laws of the State of Minnesota, United States of America, without reference to conflicts of laws. If you access this BWC Site from locations outside Minnesota or the United States, you are voluntarily and purposefully availing yourself of the laws of the State of Minnesota, United States of America, and you are solely responsible for compliance with all your local laws. Access to this BWC Site from locations where this BWC Site's contents may be unlawful is prohibited.
d. Forum. All actions, claims, or disputes arising under or relating to this Agreement shall be brought in the federal or state courts located in Hennepin County, Minnesota. You irrevocably submit and consent to the exercise of subject matter jurisdiction and personal jurisdiction over you by the federal and/or state courts in Hennepin County, Minnesota. You hereby irrevocably waive any and all objections which you may now or hereafter have to the exercise of personal and subject matter jurisdiction by the federal or state courts in Hennepin County, Minnesota and to the laying of venue of any such suit, action, or proceeding brought in any such federal or state court in Hennepin County, Minnesota.
e. Headings. The captions and headings of this Agreement are included for ease of reference only and shall be disregarded in interpreting or construing this Agreement.
f. Entire Agreement. This Agreement constitutes the complete and exclusive statement of the agreement between the parties and supersedes any and all prior or contemporaneous communications, representations, statements and understandings, whether oral or written, between the parties.